If you’ve ever had users tell you they never received an email from your WordPress site—whether it’s an order confirmation, password reset, or contact form response—you know how frustrating it can be.

Did the email actually send? Did it land in spam? Did the SMTP provider block it?

You’re left guessing. 

That’s Where SureMail’s Email Logs Come In

This feature saves a record of every email sent from your site so you can:

• Track all outgoing emails from your WordPress site and all plugins on the website.
• Filter and search emails by date, status, or recipient
• Resend any email in one click
• Debug delivery issues to make sure critical emails get through

It provides full visibility and control over your website’s email activity, right from your WordPress dashboard.

Why Email Logs Matter for Your WordPress Site

Most website owners assume emails will always work once an SMTP provider is set up. But issues can arise unexpectedly.

• Users may claim they didn’t receive an email, and you need proof it was sent.
• Spam filters might block emails, and you need to know why.
• Sometimes you need to resend an email manually without having to recreate it from scratch.

This is why SureMail keeps a detailed log of every email your site sends.

How to Access SureMail’s Email Logs

1. Go to Settings > SureMail > Email Logs in your WordPress dashboard.
2. You’ll see a list of all emails sent from your site

Filter & Search 

Managing multiple emails daily can make it difficult to locate a specific one.

SureMail includes advanced filters to help you quickly find the emails you need.

You can filter emails by:

• Subject Line – Search for keywords in the email subject
• Recipient Email – Locate emails sent to a specific user
• Status – View successfully sent, failed, or pending emails
• Date Range – Find emails sent on a specific day or period

Resend with One Click

If an email failed to send, or a user reports they didn’t receive it, SureMail allows you to resend it with a single click.

Steps to resend an email:

1. Locate the email in your logs.
2. Click the “Resend” button in the email log.
3. SureMail will automatically attempt to send it again using your SMTP provider.

Debug Email Delivery Issues

If an email fails to be sent, SureMail provides a detailed error log explaining what went wrong.

Common reasons for email failures:

• SMTP Authentication Error – SMTP settings may be incorrect.
• Rate Limits Exceeded – Some providers limit how many emails can be sent per hour or day.
• Blocked by Provider – The SMTP provider may have flagged the email.

Steps to troubleshoot email issues in SureMail:

• Click on the failed email to view details.
• Check the error message for troubleshooting hints.
• Update SMTP credentials if authentication failed.
• If the provider blocked it, switch to a backup SMTP connection and resend.

Email Log Duration

Not every website needs to store email logs permanently. 

Some businesses prefer to keep logs for a certain period, while others may not want to log emails at all. SureMail allows you to customize your email log settings based on your needs.

You can set the duration for logging emails, choosing to retain logs for a specific number of days before they are automatically deleted.

If you prefer not to store logs at all, you can completely disable logging to prevent any email records from being saved.

This flexibility ensures that you can balance email tracking with data privacy and storage efficiency.

Final Thoughts: Why You Need SureMail’s Email Logs

SureMail’s Email Logs provide complete transparency into your website’s email activity.

• Track every email sent from your site
• Use advanced search and filters to locate emails quickly
• Resend failed or lost emails with a single click
• Troubleshoot email issues with detailed error logs
• Customize log retention or disable logging entirely

Instead of wondering whether your emails are reaching users, you’ll have full control over your email delivery.

With SureMail, your WordPress emails are reliable, traceable, and easy to manage.