Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared.

Who We Are

We are Brainstorm Force US LLC. You can find more information about us, including our full address, on our company website.

What Personal Information We Collect

When you visit our website, we automatically collect non-personally-identifying information and personally-identifying information about your device, including information about your web browser, IP address, time zone. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site.

Cookies

“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. We use cookies across our sites to help identify and track visitors. Visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using our websites, with the drawback that certain features may not function properly without the aid of cookies.

Comments

When you leave comments on the site we collect the data shown in the comments form, and also your IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Contact Forms

Information submitted through the contact forms on our Site are sent to our self-hosted support desk.

We may also collect information submitted through contact forms that may include (but not limited to) your first and last name, email address. This information can be shared with our email marketing services such as our own self hosted CRM.

Support

To provide help with our products, we might ask you to share a license key, name, email address, copy of your website, or login details with us. Since this is your website, you are the one responsible for its data and we strongly encourage you to share a staging site and remove any personal information from the database before sharing it with us.

Information submitted through the support forms on our Site is managed through our self-hosted portal.

That being said, here are some important points about what happens with the site duplicates and data that is shared with our support:

• When a debug or setting check is needed, we ask for access to the site or even a full copy of the site.
• We use that access/duplicates strictly for debugging.
• We do not share that data with anyone outside of the company.
• We cannot be held responsible for any loss of private information from databases and of your website if that should occur. We recommend that you should only share staging sites and have a fully working backup of whatever website you share with us.

Purchase

If you purchase products or services from us, our payment gateway provider may also require your credit card details and billing information to process your transaction. These credit card details are not stored in any form by us or on any internal or external databases that are accessible to us.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we verify your credit card through a payment gateway, and we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number.

Information About Your Website and Server Configuration

When you use our WordPress products we may receive the information (not limited to) about your website as below. Learn more here.

• Whether SSL certificate is installed
• The version of Curl SSL
• Version of Curl
• If the site is using an external object cache?
• Is GD extension available?
• Is Imagick Extension available?
• If the wp-content directory is writable?
• MYSQL version
• PHP version
• PHP ini settings
• The server software
• Version of WordPress installed
• WordPress Language
• Timezone set in WordPress
• If a website is WordPress Multisite installation
• Whether wp_debug is enabled
• Whether wp_debug_display is enabled
• If the xmlreader exists
• URL of the Website
• List of active plugins
• Active theme
• BSF Updater Version
• If ZIP Extension for PHP is enabled
• Is script_debug enabled?

By collecting this non-personal information, we develop better, more compatible software and serve our customers better.

License Keys

To validate the purchase and to unlock benefits such as automatic updates, support from our developers and extra resources for the product offered, a license key is required. While activating the license key, we receive your website URL, name and email address. Also we keep records of all website URLs where the license key is activated.

Who We Share Your Data With

We don’t share, sell, trade or otherwise transfer your data with third-parties in a way as to reveal any of your personal information. However, some data is transferred and/or stored with third-party services we use to operate our websites, like Google Analytics, Google Adwords, Facebook, SureCart, Stripe, PayPal, and Amazon SES.

How Secure Is My Information

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL).

What Rights You Have Over Your Data

If you want to confirm what personal data we may have about you or wish to modify it or know the purpose of the collecting and processing or to stop data sharing and processing please contact us at [email protected]

You can also request information about your personal data consent source (if you haven’t provided it directly to us or use our products and services) or how long it will be stored. Also, you have the right to ensure, if the data is not needed for the purpose you can ask to delete the data or cease processing it. You can also request to cease using your data for direct marketing purposes. You may withdraw your consent at any time by clicking the “unsubscribe” link that can be found in our emails.

If you think we haven’t complied with data protection laws of your country, you have a right to lodge a complaint with your data protection authority. Within the technical limits, on your request, we will provide you your personal data or to your data protection authority.

If we can not provide you the requested data in a reasonable timeframe we will let you know the date when the data will be provided and if we deny your request for data we will provide a reason why we have denied the request.

Children’s Online Privacy Protection Act Compliance

We do not knowingly collect personal information from children under the age of 13. If we determine we have collected personal information from a child younger than 13 years of age, we will take reasonable measures to remove that information from our systems. If you are under the age of 13, please do not submit any personal information through the Site, service, and Software.

Third Party Links

We may include or offer third party products or services on our website, these third-party sites have separate and independent privacy policies and we do not hold any liability or responsibility for the content and activities of these linked sites.

Affiliate Disclosure

Some of the third-party links on our store might contain affiliate links. We earn a referral fee when you buy services from companies that we recommend. We only recommend products that we believe will add value to our customers. So, if you make a purchase after clicking an affiliate link, we’ll receive a commission from them.

These affiliate commissions help us generate free content on our blog and free courses on SkillJet.

Remarketing or Targeted Advertising

We share your Personal Information with third parties like Google Analytics, Google Adwords, Facebook, etc. to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

• FACEBOOK
• GOOGLE
• BING

Third-Party Services and Cookies

We use a small number of third-party services that may set cookies or receive limited data, such as your IP address, when you visit our website or use SureMail. Services in the Marketing category load only after you consent through our cookie banner. You can change or withdraw your choice at any time via Cookie Preferences.

Marketing: loaded only with your consent

• Google Tag Manager (Google LLC) – loads and manages the marketing and analytics tags below
• Google Analytics (Google LLC) – measures how visitors find and use our website
• Google Ads (Google LLC) – measures advertising performance and delivers relevant ads
• Meta Pixel (Meta Platforms, Inc.) – measures advertising performance and delivers relevant ads
• SureCart Affiliates (Brainstorm Force) – attributes referrals to our affiliate partners

Functional: supports features you use

• Google Fonts (Google LLC) – renders typefaces on our pages and in SureMail’s emails and admin screens
• Google reCAPTCHA (Google LLC) – protects our forms from spam and abuse
• PowerfulDocs (PowerfulDocs) – powers our documentation search
• Bunny Stream (BunnyWay d.o.o.) – hosts and plays the videos embedded on our pages
• Gravatar (Automattic Inc.) – displays profile images based on your email address
• OttoKit (Brainstorm Force) – loads the integration script that connects SureMail to your OttoKit account
• SureContact (Brainstorm Force) – creates and verifies your sending account and retrieves your plan, status, and verified sending domains when you choose SureContact as a connection
• Reputation Shield (Brainstorm Force) – checks the subject line and body of your outgoing emails for spam and abusive content, only when you enable the feature

Analytics: helps us improve SureMail

• SureMail Usage Tracking (Brainstorm Force) – shares your site URL and administrator email address, your WordPress, PHP and server configuration, your active plugins and theme, and SureMail usage counts, only if you opt in
• NPS Survey (Brainstorm Force) – records the rating, comment, name and email address you submit when you rate the plugin
• Deactivation Survey (Brainstorm Force) – records the reason and feedback you submit when you deactivate the plugin

Strictly necessary cookies – login sessions, security, load balancing via Cloudflare, and the SureCookie cookies that remember your consent choice – are always active, as the service cannot function without them. The SureMail plugin itself sets no cookies; while you complete setup it keeps connection form values and onboarding progress in your browser’s local and session storage, and that data is never transmitted to us.

Email services you connect. SureMail’s purpose is to hand your website’s outgoing email to a sending service that you choose and configure – including Amazon SES, SendGrid, Mailgun, Mailjet, Gmail and Google Workspace, Microsoft Outlook and Office 365, Zoho Mail, MailerSend, Postmark, SparkPost, Elastic Email, Brevo, SMTP2GO, Netcore, EmailIt, or any generic SMTP server. The credentials you supply are stored in your own WordPress database, and each email routed through that connection, including sender and recipient addresses, subject, message body, headers, and attachments, is transmitted to that provider so it can be delivered. Apart from SureContact, which we operate, these are independent companies: that processing belongs to the provider, not to us, and is governed by your agreement with them and their own privacy policy.

Newsletter Emails

By becoming a site user, member, customer you acknowledge and agree to be signed up for our newsletter. From time to time, we may want to contact you with information about product announcements, software updates, and special offers. You may opt-out of such communications at any time by clicking the “unsubscribe” link found within the emails. We will only send marketing communications to users located in the EEA with their prior consent.

Will This Privacy Policy Ever Change

We may need to update this Policy to keep pace with changes in our Site, Software, and Services, our business, and laws applicable to us and you. We will, however, always maintain our commitment to respect your privacy. Please note that your continued use of our Site, software, and services, after any change of policy means that you agree with the new policy and consent to be bound to it.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at [email protected] or by mail using the details provided below:

Address: Brainstorm Force US LLC, 2093 Philadelphia Pike #3090, Claymont, DE 19703, United States