Before submitting a ticket, try these quick troubleshooting steps to resolve common SureMail issues (solves 80% of problems):
Update SureMail, other Plugins, and WordPress: Ensure you’re using the latest version.
Clear Cache/Do Not Cache SureMail: Clear your browser cache, cookies, and exclude SureMail from Caching plugins.
Try another browser/device:Â Rule out browser-specific issues.
Check for plugin and themes conflicts:Â Temporarily disable other plugins or switch themes.
Review settings:Â Check SureMail and other plugin settings.
If the issue persists, please include details about the steps you’ve tried and the specific problem you’re encountering.
Please be as much descriptive as possible. If you’re facing a technical difficulty, please explain step-by-step how we can replicate the problem.
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