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Before submitting a ticket, try these quick troubleshooting steps to resolve common SureMail issues (solves 80% of problems):

Update SureMail, other Plugins, and WordPress: Ensure you’re using the latest version.
Clear Cache/Do Not Cache SureMail: Clear your browser cache, cookies, and exclude SureMail from Caching plugins.
Try another browser/device: Rule out browser-specific issues.
Check for plugin and themes conflicts: Temporarily disable other plugins or switch themes.
Review settings: Check SureMail and other plugin settings.

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