Unable to Upload SureMail ZIP File: Resolving the Auto-Unzipping Issue

If you’re unable to upload the SureMail ZIP file to WordPress because it automatically unzips upon download, the issue likely stems from your browser settings. WordPress requires the file in its original ZIP format for successful installation.

Here’s how you can resolve this issue based on your browser:

Fixing the SureMail ZIP Issue in Safari

Safari may automatically unzip downloaded files due to its default settings. To prevent this:

1. Open Safari on your computer.
2. Navigate to Safari > Settings in the top menu.
3. Select the General tab.
4. Uncheck the option labeled Open “safe” files after downloading.

After making this change, download the ZIP file again. It should now remain in its original ZIP format.

Fixing the SureMail ZIP Issue in Firefox

In Firefox, you can adjust the file-handling settings to ensure ZIP files are downloaded without being unzipped:

1. Click the Hamburger Menu (three lines in the top-right corner).
2. Select Options (or Settings in some versions).
3. Navigate to the Applications section.
4. Use the search bar to locate “ZIP”.
5. Set the action for ZIP files to Always Ask or Save File.

Once updated, download the SureMail ZIP file again. It should remain in ZIP format.

Fixing the SureMail ZIP Issue in Chrome

By default, Chrome does not automatically unzip files. However, if you encounter issues:

1. Disable any browser extensions that might affect downloads.
2. Avoid opening the ZIP file from the Chrome “Downloads” bar. Instead, access it directly from your computer’s Downloads folder.

If the issue persists, ensure your device’s file management settings are not causing the ZIP file to unzip automatically.

Using Other Browsers

For other browsers, refer to their support documentation or contact their help desk to adjust download settings for ZIP files.

Next Steps: Installing SureMail on WordPress

Once you have successfully downloaded the SureMail ZIP file, follow these steps to upload and activate it in WordPress:

1. Log in to your WordPress admin dashboard.
2. Navigate to Plugins > Add New.
3. Click Upload Plugin, then select the downloaded SureMail ZIP file.
4. Hit Install Now and activate the plugin.

By following these steps, you can resolve the issue and seamlessly integrate SureMail into your WordPress site.